New Customer Request

I swear everything that I have stated in this application is correct to the best of my knowledge. I understand that you will retain this application whether or not it is approved. I agree to the following terms and provisions:

TERMS

1. Payment is due upon receipt. We will send you a statement the next business day after each delivery, service. or purchase. Payments may be made by cash, check or money order, payable in U.S. dollars and drawn on a U.S. financial institution or the U.S. Postal Service. If you would like to pay by credit card, please call the Fuel Department (508-255-1090) with your credit card number and expiration date.
2. Amount Due. You must pay in full for all fuel deliveries, services, and purchases billed within 30 days of the statement date. Failure to pay may result in suspension of deliveries and service.
3. Fuel Delivery Discount. You may deduct $.10 per gallon for fuel if you pay the full balance within 10 days of delivery. This discount cannot be combined with any other offer.
4. Finance Charges. If the balance is not paid within 30 days, you will receive a statement showing a finance charge on the previous balance. Finance Charges will be computed on the previous balance at the beginning of the monthly billing period at the rate of 1.5% per month (Annual Percentage of 18%). The Finance Charge is computed on the previous month’s balance after deducting payments or credits applied during the current month.
5. Collection Fees. Should it be necessary to begin collection, you will be obligated to pay all court fees, collection fees, and any attorney fees.

BILLING RIGHTS SUMMARY

If you think your statement is wrong, or if you need more information about a transaction, write or e-mail us at the address shown on the reverse side. We must hear from you within 60 days of the statement date on which the transaction in question appeared. You can telephone us, but doing so will not preserve your rights. In your letter, provide the following information:

1. Your name and account number.
2. The invoice number and the dollar amount of the transaction in question
3. The reason for questioning the transaction

ACCOUNT TERMINATION

You must notify us in writing at the address above to cancel your account.

TENANT/LANDLORD PROCEDURE

If you rent this property and the tenant is responsible for paying for fuel, the tenant must open an account at Snow’s for fuel deliveries. It is your responsibility to notify Snow’s of the date the tenant will assume responsibility for deliveries; you must also notify Snow’s 30 days in advance if the tenant plans to move out. All service calls will be billed to your account.

SNOW REMOVAL

The Customer is responsible for removing snow from driveways, walkways, the area surrounding the fill location, and any other areas Company drivers and technicians need to access the property safely.

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For Service Contract Customers

1. Agreement Prerequisite. Customer must be a Snow’s residential scheduled oil delivery customer.
2. Pre-Agreement Inspection. Original acceptance of this Agreement is subject to inspection and approval by one of the Company’s authorized personnel. If any part listed in the “Parts Replacement or Repair” section on the reverse side, is in marginal condition, the Customer may be required to replace the part prior to Agreement acceptance by the Company.
3. Property Access. The Customer must make his/her property available once a year (at or near the anniversary date of the Agreement) for an annual heating system tune-up. The Customer is responsible for removing snow from driveways, walkways, the area surrounding the tank location, and any other areas Company drivers and technicians need to access the property safely.
4. Fee Schedule. The fee schedule for Oil Service Maintenance is based on the current price structure for services provided and is subject to annual review.
5. Extension of Term/Termination. The term of this Agreement shall be one year and will be automatically extended on a year-to-year basis unless either the Customer or the Company gives written notice of termination to the other party 30 days prior to the expiration date of the term. This Agreement may be subject to modification as to price or other terms and conditions effective on the anniversary date of the Agreement. This Agreement has no refund value.
6. Notification of Property Transfer or Sale. The Customer agrees that in the event that the property is sold or transferred during the period of this Agreement, he/she will notify the Company and the new owner within 30 days of the sale or transfer. At that time, the new owner will be required to execute a new Agreement. If no successive contract is executed, this Agreement shall terminate 15 days after the new Agreement is offered.
7. Limitations on Liability. The Customer hereby releases the Company and agrees to hold the Company harmless from all liability for any loss, damage, or injury to person or property unless such loss, damage, or injury is solely caused by the negligence of the Company. Without limitation, the Company shall not be liable for any parts or labor due to abnormal conditions such as, but not limited to, water damage, freezing, floods, fires, wars, any act of God, lack of access to the property, power failures, oil run-outs due to Customer’s account delinquency, changes in property causing increased fuel consumption if not notified in writing, turning water off to boiler auto feed, failure to check water level/pressure in boiler, steam system flushing, low water cutoff flushing, or any damages incurred by Customer delays or failure to request service that is beyond the Company’s control. The Company will not be held responsible for damages resulting from heat failure in unoccupied homes. Customers with the Company’s Electronic Monitoring System are excluded. In addition, the Company will not be held responsible for any system failures due to excessive debris in or around the furnace or boiler. Such debris being, but not limited to, sawdust, insulation, excessive pet hair, etc. The Customer specifically agrees and covenants that in no event shall the liability of the Company for loss, damage, or injury to person or property exceed an amount equal to the charge to the Customer for the period of service during which such loss, damage, or injury occurs, and in any event, the Customer agrees and covenants that such liability of the Company shall never exceed the maximum sum of one thousand ($1,000) dollars.
8. Parts and Availability. The Company will replace or repair any of the 31 parts listed in the “Parts Replacement or Repair” section on the reverse side including labor. Any other parts or labor not covered under this Agreement will be charged at applicable service and parts rates. All replacement parts are subject to availability. The Company will not be held responsible for discontinued or unavailable parts or materials.
9. Billable Parts and Services. Any other parts or labor not covered under this Agreement will be charged at applicable service and parts rates. There will be charges for requests to perform simple homeowner tasks such as, but not limited to, resetting circuit breakers, changing fuses, turning up thermostats, turning on emergency switches, filling the boiler with enough water to operate properly, venting of radiators, bleeding air from the baseboard lines, draining expansion tanks, and resetting burners.
10. Service Plan customers receive first priority scheduling during regular business hours, which are Monday through Friday, 8:30 a.m. to 4:30 p.m. Service provided at times other than normal business hours will be invoiced at our after-hours billing rate minus the contract discount rate.
11. Only Emergency Service will be performed outside of normal working hours. Emergency Service shall be defined as unsafe conditions that could affect health or cause property damage. After-hours emergency service shall be determined at the discretion of the responding on-call Snow's representative.
12. Exclusions. Any commercial equipment, suspended furnaces, or systems in areas of limited access will not be covered under this Agreement. Seasonal turn-ons and turn-offs are not covered under this Agreement. Multiple locations and/or systems will require separate contracts. We do not provide service if asbestos is present in the heating system. Removal of asbestos must be completed before any work is performed in that environment.