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Reviews of Snow’s Fuel Company in Orleans, MA
Many, many thanks for going over to our house and sorting out the A/C so that my daughter and further family arriving didn’t have to sweat the whole week! You all at Snow’s take such good care of your customers. Thank you so much! Living so far away from some of our children, it is so nice to know that we have you close by. You are always so professional and make every effort to accommodate. Joe & Laura P.
This family owned and operated business can always be counted on to be there when you need them and always do the right thing for you, the customer. John L.
Please let me express my thanks for setting up the two service contracts, for AC and my burner, last week – you certainly had my interests in mind, saving me $81.70. You certainly deserve a tribute for understanding my needs and making me feel comfortable during my visit there in Orleans. Fred A.
Always attentive. If a problem arises, their response/service comes without delay… I’m glad I signed up with Snow’s. Dr. Mercedes C.
A note to thank you and your staff for the high quality service I have enjoyed as one of your customers. Recently, I was dealing with a variety of plumbing and air conditioning issues. All I had to do was call Richard and the ball was rolling quickly in the right direction, whether it was to get on Kevin’s schedule for a ductless A/C problem or Herb’s for help with pipes, valves, and toilets. Then late last week, Ashley kept the tradition going in Richard’s absence with very prompt and effective responses to my calls. It is reassuring and a pleasure to deal with a group that is so capable, friendly, and responsive. Kudos and thanks to you all! Bob
I cannot say enough good things about the service department, its staff, and the services provided at SNOWS. We have been customers of SNOWS ever since we built our home on Cape Cod over thirty years ago and among the many exceptional fuel services SNOWS has offered us is their Home Monitoring System. With this monitoring service we have been able to enjoy our home without the constant attendant worry of home ownership from afar. Whenever we lost power, the phone connection required for our monitor wasn’t working, or our furnace didn’t function properly, this system alerted SNOWS and their service technicians were immediately dispatched to trouble shoot and remedy the problem(s). In addition to its emergency response features, this home monitoring system also assures us of regular preventative monitoring of our home’s temperature, oil reserves, and overall furnace performance, all of which give us tremendous peace of mind when we are away from our Cape Cod home.
But home monitoring systems and the like are only as good as the people who oversee them, and in SNOWS we are fortunate to have both the technology and the human touch. Over the years the personal attention, support, and excellent, responsive, comprehensive service we have enjoyed with SNOWS personnel, especially Richard and Jorge, have lead us to regard these individuals more like “big brothers” as well as longtime friends. Whatever the presenting issue, be it with our furnace, oil monitoring system, phone service to the latter, or weather and driveway access challenges, Snow’s has been there to anticipate our needs, provide preventative solutions, and immediately and effectively ameliorate whatever attendant problems present themselves. Snow’s service department staff have guided us through the selection and acquisition of both our previous and our current oil monitoring systems as well as our new hot water heater system, and all of these purchases have been extremely effective energy savers, each in its own right. In sum, SNOWS’ service department personnel are extraordinarily helpful, considerate, and responsible professionals who forever “have our back” whether we’re on Cape Cod or away.
Thank you for your continuing “state-of-the-art” service, both technical and personal. MaryLou R. & Mary S.
We were very pleased with installation of new humidifier and how technician explained how it worked- your service has always been excellent and we would recommend you to anyone! Thank you!! Anne and Ward
Thank you so much for your prompt and emergency service. My neighbor, whose husband had just passed, took shelter at my house the only one with a generator. Just what I expect from Snows – excellent service. Thanks again.
I had 4 estimates, all about the same estimate. Snows, offered 97% efficient which made there price even better. Plus, a WiFi thermostat was included, which is eligible for an additional rebate. As far as the installation, the crew arrived on time and things went smoothly… To sum it up, everything went well from Kevin doing the estimate to completion of job. Definitely would recommend. Steven P.
We would like to thank Snow’s for peace of mind. We live in the United Kingdom with a summer home on Cape Cod and we cannot just jump in the car to check on our home. It is a comfort to know that Snow’s Fuel is monitoring our home and responding quickly when needed. Thank you for having multiple choices of Service Contracts and services. We were able to customize our service based on our needs. Thank you. See you this summer. Joe & Laura P.
Collins Cove Cottages has had Snow’s Fuel providing Service & Fuel for many years. We know that no matter what time of day, night or season, Snow’s will respond to our and our guests needs. We have the utmost confidence in Snow’s Fuel and their staff to provide quality Service and Fuel to meet the needs of our business. Collins Cove Cottages
Snow’s Fuel has been my company for fuel and service since moving to Cape Cod in 1985. After my husband passed away, I knew I could call the staff at Snow’s and they would answer any question that I might have about service, deliveries or understanding my bill. The friendly, caring staff & quality service is why I keep Snow’s as my Fuel Company. Jean R.
Aquacultural Research Corp. has been very satisfied with the services of Snow’s Fuel. Snow’s reviewed all our energy requirements before working with us to set up a new propane delivery system. Snow’s Fuel has also established a pricing structure based on our fuel oil consumption patterns. With both propane and fuel oil being serviced by Snow’s, ARC has been able to lower its energy costs. We really appreciate the close attention and follow-up Snow’s has shown and we know we can depend on their timely response and positive action in support of our business. Gail Hart
Aquacultural Research Corp. Dennis, MA
Our family has had a long tie with Snow’s going back to my father, a businessman who, back in the fifties, had some conversations with founder, Harry Snow, he admired as a forward-looking and honorable man. Fast forward to our present unique Snow’s. Who else in all the world carries curtain shade pulls, fine china, paint in all shades, children’s trains, pretty quilts, garden hoses and oil? Through all the weathers, both emotional and physical, Snow’s has carried me through. They have always answered my calls. Like most people I’ve had some critical life moments and Snow’s has never let me down. I love the fuel department and know them all – Richie, the longest and Kathy, their accountant. The paint department is superlative. You can ask them anything. And the hardware department always finds that screw.
Thank God for Snow’s! Nancy N.
I wanted to thank all involved at Snow’s for the great service we received yesterday. One of our homeowner’s ran out of oil due to the laziness of their drivers. I called Richard in the fuel department and he worked magic. The house was back up and running in no time and we avoided what could have been a freeze up. We appreciate our relationship with Snow’s and the willingness to work together as a team for the good of our customers! We all look like rock stars! Maria
Snow’s Fuel Company is amazing! I called them yesterday at 4:30pm to say we were out of Propane, mentioned that we do have a backup space heater that was more than sufficient and was told they would be out first thing in the morning to fill the tank. I thought that would be great – but low and behold – at 8:30pm – the same day – Gary Boudreau is in our driveway in Eastham with an emergency propane tank to get us through the night. He even made sure that the pilot light was restarted without us even asking. Snow’s Fuel truck did show up this morning to fill up the original tank. Much appreciated Gary… Sharise N.
I want to take this opportunity to thank and commend Snow’s Fuel Division for the installation of our new ductless air conditioning system. In particular, thanks to Kevin Corcoran, who convinced us that Snow’s had the system that would best suit our needs after other bids we received. He gave us options to consider that no one else had recommended. His professionalism and expertise in your product were instrumental in our decision to go with Snow’s for this job, as well as Snow’s reputation. We would also like to thank the installers, Joe and Tony who did an excellent job and explained everything as they proceeded through the installation. They worked diligently and their expertise was demonstrated through every step of the process. The whole project was completed timely and met or exceeded all of our expectations. Please pass along our thanks to the whole team for a job well done!! Jim and Cathy T.
I really appreciate the determination, patience and good humor of your team in seeing this through.
A friend of mine told me a story about their Thanksgiving a year ago when they went around the table asking each person what they were thankful for. One of the 8 year old grandchildren replied that he was thankful for Snow’s. Perceptive kid.
Cheers and thanks – Bob
I wish I didn’t need these guys as much as I do, but when I do they are great. They always answer the phone, schedule time to help, arrive when they say, and always fix the problem with efficiency and quality. You couldn’t ask for more… Joseph B.
My husband and I built our home in 1979 with only one zone for heating. Several years later, we added onto the house and added another zone. The boiler that we had could handle this so we had no worries. Several years after another addition, a new zone was added. To tell the truth, I do not know if the boiler could handle this new addition as we had a lot of solar exposure during the day and we heated with wood. It was after the final addition that we started having issues with reduced or no heat to some areas of our house. The lesson learned in this, is to question the installer which we never did. We just assumed and assumed wrong that they knew what they were doing. It is important to note that Snow’s did not do any of the original installation.
Kevin Corcoran was great. He came over and pointed out to us that the piping was not done correctly and zones were crossing over or joined so we were not getting heat where it was needed. Since the boiler was working overtime to keep up with the heat requirement, the life expectancy was shortened.
We made the decision to redo the piping and to replace the boiler. We just cannot believe how neat and organized everything is and I now heat in all zones. The staff even labeled all of the equipment! We are so happy with the quality of work that was done. A big thank you to Kevin, Herb, Gary, Dan, Bob, Mike & Tony for a job well done.
Thank you Snow’s Fuel Company. Kathy H.
Great Experience with a recent generator installation.
Tony was very professional on a cold night and courteous as well as knowledgeable. He even made a follow up call to make sure I was OK later. I know service is your business but it truly was good service. I’m glad I have used snows fuel for decades. Thanks again, Tony.