Frequently Asked Questions
Online Account & Billing
Q: Can I order oil or propane online?
A: Yes. Log into your Snow’s Fuel Company online account to place your order.
Q: Can I pay my bill online?
A: Yes. You can pay your fuel delivery and service bills by logging into your Snow’s Fuel Company online account.
Q: Can I schedule a service appointment online?
A: Yes. You can request a nonemergency service appointment by logging into your Snow’s Fuel Company online account.
Q: I don't have an online account. How can I create one?
Q: I want to order oil or propane from Snow's. How do I get started?
Q: Why did I not receive a paper ticket with my most recent fuel delivery?
A: We are no longer leaving paper tickets for fuel deliveries. We have transitioned to electronic tickets. After your fuel delivery, your ticket will be emailed to you. Please make sure we have your current email address; you can update your contact information here.
Q: Do you offer fuel pricing programs?
Q: Do you offer other fuel payment options?
A: Yes, we offer several fuel discounts and pay per delivery options for our customers. Click here to learn more.
Q: What should I do to prepare for a fuel delivery?
A: Please keep your driveway and any access paths to your fuel tank or fill pipe clear of ice and snow so that our delivery team can complete your fuel delivery safely. If you are looking for plowing service, please contact us.
HVAC & More
Q: What services does Snow's Fuel Company offer?
A: We are proud to be a full-service energy provider, and when we say full-service, we mean it! Snow’s provides heating oil delivery, propane delivery, heating system installation and service, A/C installation and service, generator installation and service, propane tank monitoring, plumbing services, air filtration, water treatment, and more. Click below to view our full list of services.
Q: What do I do if I do not have heat?
A: Follow this short checklist to troubleshoot your heating system:
- Check your fuel tank gauge. Do you have your oil or propane? If your tank is empty, call Snow’s immediately at (508) 255-1090.
- If you have fuel in your tank, check your thermostat. Make sure it is set to HEAT and that the COOL function is not on instead.
- Check that all heating system emergency switches are in the ON position.
- Press the RESET button on your heating system ONCE ONLY.
If you’ve performed all of the above steps and you still don’t have heat, call Snow’s right away. We offer 24/7 emergency heating service to our customers.
Q: Does Snow's offer 24/7 emergency service?
A: Yes, we offer 24/7 emergency service to our customers; please call (508) 255-1090 for emergencies. Please note, you must be a current Snow’s Fuel Company customer to receive emergency service. If you are new to Snow’s, you can become a customer here.
Q: Do I need to schedule a tune-up every year?
A: Yes. A yearly tune-up is essential to keep your boiler, furnace, or air conditioner working properly. During an annual tune-up your Snow’s HVAC tech will perform a safety inspection and can identify any minor issues before they become major problems. Benefits of a tune-up include:
- Greater efficiency
- Lower energy bills
- Reduced risk of breakdowns
- Savings on unexpected repairs
Q: What type of heating system do I have?
A: There are two types of central heating systems: forced hot water (also known as a boiler) and forced hot air (also known as a furnace). The easiest way to tell which type you have is by the kind of heaters you have in your home. If you have vents, your home is heated by forced hot air or a furnace. If you have baseboard heat or radiators, your home is heated by forced hot water or a boiler.
Q: What is the difference between a ductless mini-split A/C and a central air conditioner?
A: Ductless mini-split units are made up of one outdoor unit and one or more indoor units affixed to interior walls of your home. Central air conditioning systems have one outdoor unit that disperses cool air throughout your home’s central duct system.
Q: What is Bioheat® fuel?
A: Bioheat® fuel is a blend of heating fuel with renewable biodiesel.
Q: What is biodiesel?
A: Biodiesel is a renewable liquid fuel made from otherwise wasted by-products, like soybean oil, inedible corn oil, animal fats, canola oil, and used cooking oil.
Q: How is biodiesel renewable?
A: Biodiesel is a renewable resource because the materials used to make it are agricultural by-products, also known as feedstocks. Made during agricultural production, they are readily available and would otherwise go to waste.
Q: How does Bioheat® fuel compare to traditional heating fuel?
A: The main difference between Bioheat® fuel and traditional heating fuel is that Bioheat® fuel has a percentage of biodiesel in it. Currently, Bioheat® fuel contains blends ranging from 2% biodiesel up to 20% biodiesel. Bioheat® fuel produces significantly fewer emissions and is still affordable for homeowners. Though Bioheat® fuel is different from traditional heating fuel, existing heating systems can use it without expensive conversions.
Q: Is Bioheat® fuel a safe option for my home?
A: Yes, Bioheat® fuel is extremely safe. It is non-toxic and produces significantly fewer emissions than traditional heating fuels, making it safe for your home and the environment. Plus, should there ever be an equipment issue, Bioheat® fuel shows clear warning signs like smoke so that you can quickly alert your heating provider for assistance.
Q: Can I use Bioheat® fuel in my existing heating system?
A: Yes–if you have an existing oil heating system and fuel tank, you can use our Bioheat® fuel.
Q: What is propane?
Propane is sometimes referred to as liquefied petroleum gas, LP gas, or LPG. It is produced from either natural gas processing or crude oil refining. It is nontoxic, colorless and virtually odorless, but for your protection, an odor is added so it can be easily detected when necessary.
Q: Is propane safe?
Propane is a non-toxic, non-poisonous, safe, reliable, and clean energy source that poses zero threats to soil or groundwater. Understanding how to properly use and store propane, as well as how to detect warning signs of a gas leak can significantly reduce the risk of a propane-related hazard in your home.
One of the safety features of propane is its unique smell—rotten eggs, a skunk’s spray or a dead animal. Ethyl mercaptan, a sulfur-based compound, is added to propane so that it can be detected when propane is in use. If you smell gas, immediately evacuate everyone from your home and call us at (508) 255-1090.
Q: How do you read a propane gauge?
Your tank gauge is located on the top of the tank, usually under a liftable hood. (Note: Please be careful when you lift the hood—insects sometimes nest there.) For your convenience and comfort, please place a propane delivery order when your gauge reaches no less than 30% full.
Q: When should I refill my tank with propane?
If you’re not enrolled in our automatic delivery service and you’re monitoring your own levels of propane, please request delivery when your tank is no lower than 30% full. If you’d like us to handle your propane tank monitoring, sign up for our automatic delivery option and ditch the responsibility of keeping track. With this service, we monitor your tank levels and refill your tank automatically when it’s time.
Q: Why isn’t my propane tank filled to 100% capacity?
Your propane is delivered and stored in liquid form. Propane liquid, for example, will expand (become a gas) nearly 17 times more than water over the same temperature increase. As a result, tanks and cylinders are never completely filled with propane liquid. Tanks are filled to about 80 to 85 percent of their capacity. This leaves a space above the liquid, which allows the propane liquid to expand freely due to changes in temperature.
Q: What appliances can I use with propane?
Propane is a versatile fuel that has many applications both inside and outside your home. Some common propane powered appliances are furnaces, boilers, water heaters, fireplaces, cooking stove, gas grills, space heaters, clothes dryers, generators, pool heaters, and more.
Q: What are the advantages of using propane?
As a burned fuel, propane meets all clean air energy standards put forth by the Environmental Protection Agency (EPA), making it safe and environmentally friendly. Plus, most propane is produced domestically, which means it is reliable and supports the US economy.
Q: Does Snow's offer electrical services?
A: Yes! We have a team of fully licensed electricians providing a range of electrical services for homes on the Cape.
Q: What type of electrical services does Snow's provide?
A: We gladly offer services for most residential electrical service needs, including:
- New construction projects
- Renovation and remodel wiring
- Electrical panel upgrades
- Light installation and repairs
- Repairs for broken switches and outlets
- Thermostat installation
- Generator installation
- Electric vehicle charging stations
Q: Does Snow’s offer plumbing services?
A: Yes, Snow’s offers residential plumbing services in Orleans, MA and the surrounding towns on the Cape.
Q: What type of plumbing services does Snow’s provide?
A: Our plumbers are licensed and insured to provide a variety of plumbing installations, plumbing repairs, and services for your home, including:
- Plumbing repairs for drains, showers, toilets, and sinks
- Water treatment services
- Water heater repairs and installations
- Winterization services
- Seasonal house opening
Q: Can I call Snow’s for plumbing repairs?
A: Yes, please do! We are proud to offer on-call plumbing repair services for our customers. Just give us a call at (508) 255-1090.
Q: Can Snow’s install water heaters and other plumbing fixtures?
A: Absolutely. If you need someone to install a new water heater or plumbing fixtures like toilets, showers, or faucets, Snow’s has you covered. Call us at (508) 255-1090.
Q: What services does Snow’s offer for residential builders and contractors?
A: As a proud member of the Home Builders & Remodelers Association of Cape Cod, Snow’s Fuel Company is proud to offer energy solutions for local home builders. We offer propane fuel services, fuel delivery, solar installations, heating systems, A/C systems, water heater systems, generators, electrical service, and 24/7 emergency service to serve you! Click here to view more of Snow’s builder resources.
Q: Does Snow’s offer power for construction sites?
A: We sure do! Snow’s offers temporary propane tanks for both construction sites and homeowners to power your next project.
Q: Does Snow’s Fuel Company have electrical services?
A: We’re your number one residential provider when it comes to affordable, knowledgeable, and versatile electric service in Massachusetts. Click here to learn more about our electrical services in Cape Cod.
Q: How can I get started working with Snow’s on my next build or remodeling project?
A: Great service on the Lower Cape is just a click or call away. Contact or call us today at (508) 255-1090 to learn more about building with Snow’s Fuel Company.